FAQ
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How do I schedule an appointment?
Appointments can be scheduled directly through our website or by reaching out to us via email. You can visit our Oregon City showroom or schedule a fitting at your location anywhere on the West Coast.
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How long does it take to have a garment made?
Our standard production time is 4-6 weeks. This includes the initial fitting, the creation of your custom suit, and any necessary alterations. For full bespoke suits, production time is 6-8 weeks.
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How does payment work for custom orders?
We require full payment upfront for all orders. We accept all major credit and debit cards, PayPal, Venmo, Apple Pay, and cash. If you have any questions regarding payment, feel free to contact us.
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Can I rush an order for an additional fee?
We understand that sometimes time is of the essence. If you need your suit sooner, we offer expedited services for an additional fee, subject to fabric availability. Please contact us directly to discuss rush options and timelines.
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What is your alteration policy?
Once your custom suit is complete, we offer a second fitting to ensure it fits perfectly. Any necessary alterations are included and completed within a week. We maintain your measurements in our system for easy future reorders.
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What is your return policy?
Due to the bespoke nature of our suits, all sales are final once production begins. If there is a defect or error with your suit, we will assess the issue, and at our discretion, remake the garment at no extra cost. Our priority is ensuring you receive a suit that meets our high standards of craftsmanship and fit. If you have concerns about your order, please reach out, and we’ll work with you to find the best solution.
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How will I receive my garments if I live out of town?
For clients outside Oregon, we offer free shipping on all orders. If needed, we’ll also assist with a virtual fitting to ensure your suit fits perfectly once it arrives.
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Do you make clothing for women?
Absolutely! Brixton Bespoke USA proudly creates custom suits for all clients, regardless of gender. We focus on crafting a suit that suits you—tailored to your exact preferences and style.
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How do I take care of my garments?
To preserve the quality and longevity of your bespoke suit, dry clean only when necessary. Instead of ironing, we recommend steaming to maintain the fabric’s integrity. Pro Tip: On a nice day, hang your suit outside to let it breathe and naturally refresh. Proper care ensures your garment stays sharp, structured, and ready to make an impression for years to come.
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Do you sell anything other than suits?
Yes! While custom suits are our specialty, Brixton Bespoke USA also offers a range of bespoke garments, including dress shirts, trousers, vests, overcoats, and more.
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Do you offer any discounts?
Wedding Party Discounts: If your bridal party is suited up with us, we’ve got you covered:
3+ suits: Everyone gets 20% off, and the groom receives a free custom shirt.
6+ suits: Everyone gets 25% off, and the groom gets two free custom shirts.
Referral Program: Love your suit? Spread the word! When you refer someone to us, you’ll receive 15% off your next purchase as a thank-you.